Information about the reservation and cancellation policy

Reservation information

Our online reservation system allows you to check availability, make reservations and, if it is already full on the desired date, include your request on the corresponding waiting list.

Reservations are accepted a maximum of 11 months in advance and requests that exceed this limit are not processed.

We can discretionally accommodate requests between 2 and 12 diners.

We would appreciate if you let us know if there are any allergies to take into account to offer alternative dishes if necessary.

The new reservation period opens at zero hours, 00:00 a.m. local time, on the first day of each month.

To guarantee the reservation, it will be necessary to provide the details of a credit or debit card.

For inquiries or changes to confirmed reservations, you can contact us by phone, +34 972 222 157 from Tuesday to Saturday from 10 a.m. to 6 p.m., or by email, restaurant@cellercanroca.com.

Schedule

Cancellation policy

At the end of the reservation you will receive a confirmation e-mail or SMS detailing the number of people, the day of the reservation, the time and the cancellation and modification policy.

Likewise, we would appreciate if you reconfirm your reservation 10 days in advance. Without this reconfirmation we will understand that you are no longer interested in the reservation and we will proceed to cancel it to avoid cancellation fees.

 We inform you that days before the reserved date and time, you will receive an e-mail and/or an SMS where you must reconfirm or cancel the reservation in the links that are enabled for this purpose, if they exist.

Only once the reservation is reconfirmed for you from email or SMS, will you have your reservation fully confirmed..

If you prefer, you can carry out the confirmation by calling the restaurant’s telephone number at least ten days before the reservation date.

Reduction in the number of people and cancellations

The reduction in the number of diners may mean the cancellation of the reservation if there are no tables available for the new number of people.

You can reduce the number of diners or cancel the reservation completely free of charge up to 10 days before the reservation date.

Contact less than 10 days from the date of the reservation, the expenses for reduction or cancellation will be €100.00 (one hundred euros) per person that will be charged from the card provided.

In the event that the diners do not show up, there is no notice on their part or they do not cancel 10 days before the reservation, at the reserved time, the corresponding amount per person will be charged.

Claims

To file any complaint or claim with EL CELLER DE CAN ROCA, the client must direct the customer service either to the telephone number +34 972 222 157 or by e-mail sending it to the email address restaurant@cellercanroca.com. 

According to the Resolution of online disputes in the field of consumption of the EU and in accordance with art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.